Question 1

Are fires allowed?

Accepted Answer

Yes, fires are allowed at Undercliff, but they must be contained within the firepits provided on the premises. This ensures safety and helps mitigate any environmental impact. However, please be aware that during periods of high fire danger, fire bans may be enforced by local authorities, which would restrict the use of any open flames, including those within designated firepits. To check if a fire ban is in place, visit https://www.rfs.nsw.gov.au/fire-information/fdr-and-tobans. Always check the current fire ban status before planning to use a firepit to ensure compliance with local regulations and maintain safety for all guests.

Question 2

Why can’t I bring my own firewood to Undercliff Farm?

Accepted Answer

To protect our environment and comply with biosecurity regulations, we don’t allow guests to bring their own firewood to Undercliff Farm. This policy helps prevent the spread of invasive pests like fire ants and ensures the safety of our natural surroundings. We provide firewood on-site to meet your needs while safeguarding the local ecosystem.

Question 3

Do campers need to bring their own firepits?

Accepted Answer

Campers do not need to bring a firepit when staying at Undercliff campground. We have conveniently placed firepits throughout the campground for your use. This ensures that our guests can enjoy a safe and comfortable campfire experience without the hassle of transporting their own equipment. Our provided firepits are strategically located to enhance your camping experience while maintaining the natural beauty and safety standards of the area. Please remember to follow all fire safety guidelines to help us preserve Undercliff’s pristine environment for everyone’s enjoyment.

Question 4

Are there any hazards to be aware of at Undercliff Farm?

Accepted Answer

While enjoying your stay at Undercliff Farm, please be mindful of potential hazards such as barbed wire fences, unfenced dams, steep creek banks, a low bridge, and the gorge. Additionally, wildlife like platypuses (though adorable, they can be dangerous if threatened), snakes, and ticks (especially paralysis ticks) may be present. Livestock also roam the property, so we encourage caution and awareness during your visit.

Question 5

What is the speed limit onsite?

Accepted Answer

10km around the campground. Motorbikes are permitted to travel at higher speeds within designated areas with approval from management.

Question 6

How should I manage my rubbish during my visit to Undercliff Farm?

Accepted Answer

At Undercliff Farm, we’re dedicated to preserving the natural beauty of our environment. We kindly ask all guests to take their rubbish with them, as we do not have waste disposal facilities on-site. Please bring your own bags to collect and remove any litter. By doing so, you help us maintain a clean and welcoming space for everyone, including the local wildlife.

Question 7

Who should you call if there’s a medical emergency at Undercliff Farm?

Accepted Answer

If you have a medical emergency, call 000 straight away for an ambulance. Please give the operator your exact location at Undercliff Farm so help can reach you quickly. For urgent but non-life-threatening care, the nearest hospital is in Stanthorpe, about 27 km away. Stay calm, get help first, and let a team member know if you can.

Question 8

What shower facilities are available for campers and cottage renters?

Accepted Answer

For campers, we offer two well-maintained hot showers to ensure you can stay refreshed during your stay. For those who hire out our exclusive 3 bed cottage, you'll have access to a private bathroom, allowing for a more secluded and luxurious experience. Regardless of your accommodation choice, Undercliff is dedicated to ensuring your stay is as comfortable as possible.

Question 9

What toilet facilities can guests expect at Undercliff Farm?

Accepted Answer

At Undercliff Farm, campers have access to three clean and well-maintained toilets, while guests staying in our Glamping Studio Cabins enjoy the convenience of their own exclusive toilet. Guests staying in our cosy 3-bedroom cottage can enjoy the added comfort of a private bathroom. Whether you're camping, glamping, or enjoying the cottage, our facilities are designed to ensure your stay is comfortable and convenient.

Question 10

What are the noise restrictions for guests?

Accepted Answer

We are committed to providing a peaceful and enjoyable experience for all our guests. To help maintain this serene environment, we have implemented noise restrictions from 10pm to 6am. During these hours, driving vehicles around the campground, using power tools such as chainsaws, and running generators are not permitted.

Question 11

Are pets allowed, and if so, what are the requirements for bringing them?

Accepted Answer

A: Yes, pets are welcome at Undercliff Farm! We understand how important it is for many of our visitors to bring their furry friends along. However, there are specific guidelines we ask you to follow to ensure a safe and enjoyable experience for everyone:

1. Tethering: Pets must be tethered at all times while in or around the campgrounds. This is to ensure both the safety of your pet and the comfort of our other guests.

2. Responsibility for Damage: Pet owners are responsible for any damage their pets may cause. Please be mindful of this as you enjoy your stay.

3. Waste Disposal: Owners must pick up and dispose of their pets' droppings in their own rubbish. Maintaining a clean environment is crucial for the enjoyment of all guests.

4. Restricted Areas: Please note that pets are not allowed in certain areas. This includes the amenities block and inside the glamping cabins. Be sure to respect these boundaries to avoid any inconvenience.

By adhering to these guidelines, you'll help make Undercliff a pleasant place for everyone, including our four-legged visitors. Thank you for your cooperation!

Question 12

Where is the emergency evacuation point located?

Accepted Answer

The emergency evacuation point is located outside the main residence. For your safety and convenience, we have provided a detailed map that clearly marks this location. Please familiarise yourself with the map upon arrival to ensure you know the designated evacuation point in case of an emergency. Your safety is our top priority, and we are committed to providing a secure environment for all our clients and visitors.

Question 13

Are caravans and campervans suitable?

Accepted Answer

Yes, caravans and campervans are indeed suitable for staying at Undercliff. We welcome both types of vehicles at our picturesque location. However, it's important to note that we do not offer powered sites. Visitors should be prepared to rely on their own power sources during their stay.

Question 14

Can Undercliff accommodate special events or private parties?

Accepted Answer

Yes, Undercliff is well-equipped to host a variety of special events and private parties. To ensure a seamless experience, we recommend contacting our management team directly to discuss your requirements and finalise the details. We will work closely with you to create a memorable event that aligns with your vision. For more information or to schedule a consultation, please get in touch at your earliest convenience.

Question 15

Is there mobile phone reception at Undercliff Farm?

Accepted Answer

At Undercliff Farm, there is no mobile phone reception, offering you a chance to truly disconnect and enjoy the serenity of nature. We recommend letting your loved ones know about your offline status before your visit. For any emergencies, we have a landline available at our main office.

Question 16

What kind of extension cord do I need for powered sites?

Accepted Answer

To ensure a safe and reliable connection for powered sites at Undercliff Farm, you will need a 10amp extension cord. It’s always best to check the length of the cord you need beforehand, as it can vary depending on where your site is located on the farm. If you have any further questions about setting up or need additional assistance, feel free to contact our staff, who are always ready to help.

Question 17

What should I know about daylight savings?

Accepted Answer

Undercliff Farm operates uniquely when it comes to daylight savings time. Although we are located in New South Wales, we do not observe daylight savings time.  However, please note that Tenterfield and other surrounding areas do observe daylight savings. This means when visiting us, keep in mind that our local time will be one hour behind NSW daylight savings time during this period.

Welcome to Undercliff Farm

Accommodation

Onsite Activites

What's Nearby

Granite Belt Wineries

Mt Marlay Mountain Biking

Granite Belt Maze

Frequently asked questions